Some great and entertaining thoughts by Clayton Christensen in short sound bites presented at TechPoint's Innovation Summit on September 29, 2009.
"Very often why companies found that they have lost their ability to innovate, isn't that there aren't good ideas coming in, but it's the shaping process confirms everything to what the company is good at doing, instead of what fits the market needs"
"The idea that we should focus on understanding the customer and give the customer what she needs actually contributes to the failure of new innovations. The unit of analysis in coming up with great ideas are the jobs that are sitting out there needing to get done for which our products or services might get hired"
"I wonder what job people hire a milkshake to do for them..." "...it turns out that the competitor is not Burger King milkshakes but bananas, donuts, bagels, snickers bars and boredom"