Martin Geddes, head of strategy at BT Design, shares some interesting thoughts about telco business models for voice services. Martin concludes that the money doesn't have to be in new end-user services but can be in upstream services, optimizing how we connect, interact and transact, lowering the cost of sales and delivery for actors such as call centers.
Saturday, March 28, 2009
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see more on VoiceSage business model innovation as presented at ecomm09 at www.voicesage.com/ecom09 . Martin references us once or twice in his vid piece above. We were on directly after him at ecomm09 as well.
ReplyDeleteThanks Paul, do you have a video or is it just the slides?
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